Terms & Conditions

Terms & Conditions

The office is located at - Unit 2, Albourne Court, Henfield Road, Albourne, West Sussex, BN6 9FF, UK

The primary area of business for Dotsquares is (but not limited to) providing design and development resources for Website Publishing, designing, development and software application development, mobile application development, IT Support services, Hosting services, Quality Analysis (QA) and Digital Media. Dotsquares also specialises in providing highly focused E -marketing solutions such as Search Engine Optimization (SEO), e-communication strategy, Data Analysis, Reporting and research.

Dotsquares undertake projects on a time and materials basis. All fees are estimated and exclusive of VAT or any other taxes as may be applicable, estimates are valid for 30 days from the date of issue. The Payment terms are generally based on prior weekly or monthly bookings which are allocations of the developer resources unless agreed otherwise.

The client is allocated dedicated resource(s) along with the necessary functional and support staff such as a team leader and a project manager. The client will not attempt to engage in business with current or ex-staff on a personal basis. Contravention of this will lead to legal proceedings involving all parties. All Dotsquares employees have confidentiality clauses in their employment contract and have signed non-disclosure agreements.

The resource(s) would be operating out of the Indian office of Dotsquares, unless the resource is operating onsite or from our AU / US offices. The Indian office operates Monday - Friday, 10 AM to 7:00 PM (India's time zone is GMT + 5:30 / BST +4.30). All the public holidays are notified in advance and communicated by the development team directly; the holidays are generally compensated by working extra hours in the evenings, at weekends or as per the agreed time schedule with the client.

During the term of the project, each party (the "Disclosing Party - client") may provide the other (the "Receiving Party - Dotsquares") with certain confidential and proprietary information ("Confidential Information"). Confidential Information includes, without limitation, business methods, plans, systems, finances, projects, trade secrets or provision of products or services to which it attaches confidentiality or in respect of which it holds an obligation to a third party, the terms of the Agreement, customer contracts, work product, any written information which is marked "Confidential" and any information which is orally disclosed, identified as confidential at the time of disclosure and confirmed in writing as being confidential within 30 days thereafter. However, "Confidential Information" will not include information that (a) is publicly known at the time of its disclosure, (b) is lawfully received by the Receiving Party from a third party not under an obligation of confidentiality to the Disclosing Party, (c) is published or otherwise made known to the public by the Disclosing Party, or (d) was generated independently by the Receiving Party before disclosure by the Disclosing Party. The Receiving Party will likewise restrict its disclosure of the Disclosing Party's Confidential Information to those who have an absolute "need to know" such Confidential Information in order for the Receiving Party to perform its obligations and enjoy its rights under this Agreement. Such persons will be informed of and will agree to the provisions of this Section, and the Receiving Party shall remain responsible for any unauthorized use or disclosure of the Confidential Information by any of. Upon termination of the Project / Agreement for whatever reason both Parties shall deliver to the other Party all working papers or other material and copies thereof provided to it or prepared by it either in pursuance of this Agreement or otherwise.

During the project / agreement whilst they are contracted to each other, and for a period of five (5) years afterward from the date of this agreement, Dotsquares and the client will not directly or indirectly participate in a business with their contacts or employees now or later operated by them in all countries throughout the globe. In particular, they or their representatives will not:

  • solicit or attempt to solicit any business or trade from their actual or prospective customers.
  • employ or attempt to employ any employees of each other. encourage any independent client, consultant, or business to end a relationship with each other.
  • divert or attempt to divert business away from each other, or
  • encourage any independent client, consultant, or business to compete with each other.
  • encourage any independent client, consultant, or business to end a relationship with each other.

Both the parties undertake to disclose the information including "confidential information" only to a minimum number of its employees who need to have the information disclosed to them only on a "need-to-know" basis and to ensure that the obligations on use and disclosure of the information are observed by all of the said employees.

The Online Project Management Area will only be available to Dotsquares customers who have entered into a legally binding agreement with Dotsquares regarding the build of web sites and applications. Dotsquares customers will be given a specific user name and password as part of their use of the Online Project Management Area and agree not to share these log in details with any third party. The use of the Online Project Management Area is entirely at the Dotsquares Customer’s risk. In no way can Dotsquares be held liable for eventual damages arising from the inaccessibility to personal information, from the loss or alteration of stored materials or by any other event, including any service interruptions.

Dotsquares Customer conduct within the Online Project Management Area The Dotsquares Customer has the sole responsibility for any content uploaded, published, or in any other way transmitted or distributed through the Service. The Dotsquares Customer agrees not to use the Online Project Management Area to:

  • Upload, publish, or make available in any other way Content that is unlawful or prohibited
  • Harm people under the age of 18 in any way.
  • Upload, publish, or make available in any other way Content that the User does not have the right to distribute
  • Upload, publish, or make available in any other way Content which infringes any Patent, Law, Trade Secrets, Copyright or other Proprietary Rights
  • Disturb or interfere with the Service, the servers or the networks connected to the Service
  • Violate any Local or International Law or applicable regulations
  • Collect and store other Dotsquares Customer’s personal data without their explicit permission

This agreement will be governed by and construed in accordance with British laws of England and Wales.

Any party may terminate the services / contract / agreement in writing by providing notice. Notice period for large projects is 3 months & 1 month for small to medium sized project. For clients with On-going Time & Materials Projects (weekly & monthly running projects with dedicated developers and designers), the notice period is a minimum of 1 week. Dotsquares has the right to "define" the "type" of a project. Third party services might require additional time.

Dotsquares has the right to remove any Dotsquares Customer’s files at any moment, and to cancel any login without prior notice. It is the sole responsibility of the Dotsquares Customer to keep a copy of the Content uploaded on Dotsquares Online Project Management Area. Dotsquares does not assume any responsibility in case of partial or total loss of the User's material. Although Dotsquares is not obliged to pre-screen and screen the files uploaded by Users, Dotsquares reserves the right to access any account and any file, without prior notice, in order to verify the Users' compliance with the Terms and Conditions. Personal data provided to Dotsquares remain the Dotsquares Customer’s property. The Dotsquares Customer allows Dotsquares to collect and use this information for both operational and marketing purposes. Dotsquares agrees not to distribute this information to any third parties, unless specifically required to by Law, or unless give specific permission by the Dotsquares Customer.

During the course of the "project" it is the client's responsibility to provide all (but not limited to the following) the relevant information, content, pictures, previous code etc... in order to make the project technically feasible and viable - in the absence of the above or any other relevant material Dotsquares will use freeware / shareware material as deemed fit.

Dotsquares will not be held responsible in case the client insists on using a particular "copyrighted" material - Dotsquares would assume that the client has taken care of the legal and copyright implications of using the same and once the final payment and or the website has been made "live" it is deemed that the client has given the go ahead to use the above mentioned material at its own risk and consequences.

After the receipt of final payment, the client will own the specific instances of all code we produce for you but not the algorithms, techniques, methods, or trade secrets we use to produce it and which belong to Dotsquares.

If during the course of the work the client is unable to provide us with necessary information, materials or feedback in a timely manner when requested (within 24 hours) it could become necessary to reschedule the team / resource to other projects while we are waiting. Any delay in re-allocating resources off the project during these waiting periods will be taken from the allocated project time.If we request materials, information, decisions, or approvals from you that we need to complete the work, and you do not provide them within thirty days of our request, we will deem the work to be completed and all payments due.

Existing sites – Work done on an existing site is done on an unseen basis: Due to the nature of existing sites (sites already finished or part finished by a third party) we cannot predict code integrity. We undertake this work on the understanding that we will research and develop the existing code, but we make no guarantees that the previous work is a suitable framework for us to work with.

Payment Terms - Projects running on a dedicated basis: 100% in advance at the time of issue of the Work Order (WO). This applies to Daily rated projects, Weekly rated projects, On-going Time & Materials projects, and projects running on the Dotsquares "Bucket System".

Back-up, it is the client’s responsibility to ensure they have a back-up of the work. We recommend taking back-ups of the work at all stages (we recommend an automated scheduled back-up, which can be set-up alongside any work by our server technicians).Live servers, all development work takes place “off-site” on a Sandbox environment provided by us. On occasion, it may be requested that development takes places on live servers (time constraints, upon client request, licensing reasons for example). This is done so at your own risk. We do not take responsibility for any impact this may have to either the live site or your ability to work. We strongly recommend the use of a Sandbox server.

In case of payment not received as per the terms set out above, Interest would be charged on the outstanding amount at the rate of 1.5 % per month.

Payments for time worked are not refundable if the work is cancelled before completion.

A man-month would be defined as 160 Hrs of work in a month.

When a developer(s) is working on a dedicated basis, they are allocated for 40 hours per week, 160 hours per month etc.This time includes design, programming, testing and time spent awaiting feedback requested by the developer(s) to the client.

If the total man-hours logged by a resource are more than 15% over the hours defined above, then the Management of Dotsquares reserves the right to charge the client for the additional man-hours.

Payment of the advance / first invoice is an acceptance of the above terms and conditions.